Service Reception Manager

Marshall Motor Group; Milton Keynes; Presencial; GBP 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life assurance

Pension scheme

Discounts on car servicing

Exclusive shopping perks

Referral bonuses up to £2,000

Descripción de la vacante

Marshall Volkswagen Milton Keynes is seeking a Service Reception Manager to lead the aftersales journey, acting as the vital link between customers and the workshop to ensure smooth, satisfying service experiences.

You will manage customer relationships from booking to service completion, train new team members, handle complex issues, and maintain high standards of care throughout the Marshall journey. Competitive package on offer.

Formación

• Experience as a Service Advisor or similar in an automotive aftersales environment.
• Customer-focused mindset with ability to manage expectations and deliver great service.
• Organised and detail-oriented with ability to manage own workload and support a team.

Responsabilidades

• Manage and nurture customer relationships from booking through service completion.
• Support and train new team members within the Service department.
• Handle complex customer issues with professionalism and collaborate on solutions.
• Complete all administration accurately, maintaining high standards of customer care.

Conocimientos

Service Advisor experience

Customer focused

Organised

Descripción del empleo

About The Role

Service Reception Manager

Marshall Volkswagen Milton Keynes
£34,797 basic + Bonus; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis

Deliver an exceptional customer experience at a premium brand dealership.

At Marshall Volkswagen Milton Keynes,we’re offering an exciting opportunity for a passionate and experienced Service Reception Manager to join our aftersales team, acting as a vital link between customers and the workshop to ensure smooth, satisfying service journeys.

In this role:

• You’ll manage and nurture customer relationships from booking through to service completion, ensuring excellent communication and customer satisfaction.
  
• You’ll support and train new team members within the Service department, driving performance and meeting KPIs.
  
• Acting as a key point of contact, you’ll handle complex customer issues with professionalism and collaborate with management for solutions.
  
• You’ll complete all administration accurately, maintaining high standards of customer care throughout their Marshall journey.

We're looking for:

• Someone with previous Service Advisor experience, ready to take the next step in their career.
  
• Someone who is customer-focused, who thrives on delivering great service and managing expectations effectively.
  
• Someone organised and detail-oriented, who can manage their own workload and support a high-performing team.
  
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of theConstellation Automotive Group, home to some of the most well-known brands in the automotive industry, includingwebuyanycar, cinchandBCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred aroundintegrity,respectandinnovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards:Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training:We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall,
  
• Career development:Ongoing manufacturer training and development pathways across the Group.
• Financial security:Life insurance, contributory pension.
• Exclusive perks:Discounts and rewards via a dedicated employee platform.
• Referral bonuses:Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.