Aftersales Service Manager | Lead Team, Great OTE & Car

Marshall Motor Group; Grantham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Life assurance

Pension scheme

Discounts on cars

25 days + bank holidays

Exclusive perks

Job summary

Marshall Volvo Grantham is seeking a Service Manager to lead the Front of House and Workshop, delivering outstanding customer service and commercial success within Marshall Motor Group.

You will oversee day-to-day operations, coach technicians and service advisors, and manage departmental financials with the Parts Manager to ensure profitability and consistent customer satisfaction. A strong focus on culture and development underpins the role.

Qualifications

• Experience as Aftersales or Service Manager with strong service operations background.
• Ability to manage a large diverse team and set clear expectations.
• Excellent customer service, analytical skills and compliance awareness.
• Value-driven leadership that supports a positive working environment.

Responsibilities

• Oversee day-to-day Front of House and Workshop operations, driving productivity.
• Lead and coach Technicians and Service Advisors to deliver great customer outcomes.
• Accountable for departmental financials with the Parts Manager to ensure profitability.
• Maintain a positive culture, drive performance and professional development.

Skills

Service operations

Team leadership

Customer service

Financial awareness

Job description

Marshall Volvo Grantham is seeking a Service Manager to lead the Front of House and Workshop, delivering outstanding customer service and commercial success within Marshall Motor Group.

You will oversee day-to-day operations, coach technicians and service advisors, and manage departmental financials with the Parts Manager to ensure profitability and consistent customer satisfaction. A strong focus on culture and development underpins the role.