Hybrid Client Service Desk Technician – First Line Support

TransUnion; Leeds; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave and holidays

Wellness days off

Contributory pension scheme

Employee Stock Purchase Plan

Private health care

Job summary

TransUnion in Leeds is seeking a Technician, Business Operations Support to act as the frontline for client inquiries, helping with data amendments and troubleshooting. You will manage calls, emails, and ticket logging, ensuring resolution with clear communication.

The role requires strong customer service focus, excellent written and verbal skills, and the ability to work across Microsoft Excel and internal systems. A hybrid model combines remote work with two days per week in the office.

Qualifications

• Experience in a service desk or call centre environment.
• Strong written and verbal communication skills.
• GCSEs including Mathematics and English.

Responsibilities

• Serve as the first point of contact for customers using TransUnion online and internal products and services.
• Handle incoming telephone calls and emails, responding to customer requests accurately and efficiently.
• Log all requests and queries in the help desk system, ensuring information is captured consistently and to quality standards.
• Investigate customer queries and provide regular progress updates as required.
• Resolve queries through service channels including face-to-face, telephone and email.

Skills

Customer service

Communication skills

Problem solving

Education

GCSEs (Maths & English)

Tools

Microsoft Excel

Help desk software

Job description

TransUnion in Leeds is seeking a Technician, Business Operations Support to act as the frontline for client inquiries, helping with data amendments and troubleshooting. You will manage calls, emails, and ticket logging, ensuring resolution with clear communication.

The role requires strong customer service focus, excellent written and verbal skills, and the ability to work across Microsoft Excel and internal systems. A hybrid model combines remote work with two days per week in the office.