Customer Case Investigator — Temporary Role to Christmas

The Best Connection Group Limited; Altofts; On-site; GBP 18,000 - 19,000; Part time

Job summary

The Best Connection Group Limited in Normanton is seeking a Customer Case Investigator to join a busy customer service team on a temporary contract running until Christmas. You will take ownership from initial contact through resolution, investigating complex customer issues and liaising with internal departments to deliver timely, effective solutions.

Excellent attention to detail and strong communication are essential as you manage multiple cases while maintaining high service standards and

Qualifications

• Previous experience in a customer service or case management role.
• Strong investigative and problem-solving skills.
• Experience handling complex customer queries and complaints.
• Excellent verbal and written communication skills.
• Proactive and collaborative approach to teamwork.

Responsibilities

• Handle customer enquiries through various communication channels.
• Investigate complex customer cases and provide effective resolutions.
• Work towards departmental targets and SLAs.
• Deliver a high standard of customer service and satisfaction.
• Proactively identify potential issues and elevate where necessary.
• Liaise with internal departments to resolve customer concerns.
• Identify process improvements that enhance the customer experience.
• Support team objectives and contribute towards first-contact resolution targets.

Skills

Customer service experience

Investigative skills

Problem-solving

Communication skills

Organisational skills

CRM software

Team collaboration

Tools

Database experience

Job description

The Best Connection Group Limited in Normanton is seeking a Customer Case Investigator to join a busy customer service team on a temporary contract running until Christmas. You will take ownership from initial contact through resolution, investigating complex customer issues and liaising with internal departments to deliver timely, effective solutions.

Excellent attention to detail and strong communication are essential as you manage multiple cases while maintaining high service standards and