Customer Care & Trade Success Advisor

Eakin Healthcare Group; Cardiff; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Blended Working

Bonus

25 days holiday plus bank holidays (r1

Wellbeing Programme

Health Cash Plan

Pension

Life Assurance

Cycle to Work Scheme

Referral Scheme

Long Service Awards

Free Parking

Job summary

Eakin Healthcare Group in Cardiff is seeking a Customer Retention & Trade Advisor to support the Respond Prescription Dispensing Team and the Eakin Trade Team. You will ensure orders are processed accurately and monitored through to delivery within the required timeframe, while adhering to regulations.

Reporting to the Care Centre Manager, you will engage with patient customers and trade customers, handle inbound and outbound inquiries, and proactively monitor deliveries and order status.

Qualifications

• Experience in customer service roles with a focus on accuracy and empathy.
• Excellent verbal and written communication, able to handle inquiries professionally.
• Proficient with Microsoft Word and Excel; comfortable inputting and checking data.

Responsibilities

• Handle inbound customer contact via phone, email, website and letter in a timely, professional manner.
• Resolve customer queries related to product delivery and provide product information.
• Identify opportunities to increase sales and promote appropriate products/services.
• Make monthly outbound contact to confirm and place orders as required.
• Monitor courier deliveries and proactively communicate delivery times and resolve issues.

Skills

Customer service experience

Communication skills

Microsoft Word/Excel

Attention to detail

Relationship building

Tools

Microsoft Word

Excel

Job description

Eakin Healthcare Group in Cardiff is seeking a Customer Retention & Trade Advisor to support the Respond Prescription Dispensing Team and the Eakin Trade Team. You will ensure orders are processed accurately and monitored through to delivery within the required timeframe, while adhering to regulations.

Reporting to the Care Centre Manager, you will engage with patient customers and trade customers, handle inbound and outbound inquiries, and proactively monitor deliveries and order status.