Customer Retention & Trade Advisor — Hybrid + Bonus

Eakin Healthcare Group; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Blended Working

Bonus

25 days holiday plus bank holidays

Pension

Life Assurance

Cycle to Work Scheme

Job summary

Eakin Healthcare is seeking a Customer Retention & Trade Advisor in Cardiff to support the Respond Prescription Dispensing Team and Eakin Trade Team. The role involves processing customer orders accurately, monitoring delivery, and coordinating with healthcare professionals and clients in a fast-paced environment.

You will engage with patient customers and trade customers, ensuring timely responses, accurate data entry, and effective communication.

Qualifications

• Experience in customer service and building rapport with customers.
• Ability to handle queries professionally and efficiently.
• Attention to detail and accuracy in recording data.

Responsibilities

• Answer and respond to customer contact via phone, email, website, and letter in a professional manner.
• Resolve customer queries regarding product delivery and provide product information.
• Identify opportunities to increase sales and promote services to existing customers.
• Contact customers monthly to confirm orders and liaise with GP surgeries for prescriptions.
• Monitor delivery status, update customers on backorders, and resolve delivery issues.

Skills

Customer service

Empathy

Communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Eakin Healthcare is seeking a Customer Retention & Trade Advisor in Cardiff to support the Respond Prescription Dispensing Team and Eakin Trade Team. The role involves processing customer orders accurately, monitoring delivery, and coordinating with healthcare professionals and clients in a fast-paced environment.

You will engage with patient customers and trade customers, ensuring timely responses, accurate data entry, and effective communication.