Customer Care Specialist | SLA-Driven Support & Resolution

Ex-armed Forces; Kidlington; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Network Plus in the United Kingdom is seeking a Customer Service Advisor to handle enquiries via phone, website, and email, delivering high customer satisfaction while completing daily tasks accurately.

You will work in a fast-paced environment, be IT literate, and able to manage your time effectively to meet deadlines, KPIs and SLAs while supporting internal and external customers across multiple channels.

Qualifications

• Experience of working within the Utilities sector is desirable but not essential.
• Ideally, you'll come from a customer service background.
• IT and system literate; Able to work in an organised manner to meet deadlines.

Responsibilities

• Provide high level customer service to both external and internal customers across channels.
• Ensure client and customer operational requirements are met efficiently by managing time and prioritising contacts.
• Maintain and update customer and company/client information databases; escalate issues appropriately.
• Resolve customer complaints within given timescales while meeting KPIs and SLAs.

Skills

Customer service

IT literate

Organised

Deadline driven

Tools

CRM software

Job description

Network Plus in the United Kingdom is seeking a Customer Service Advisor to handle enquiries via phone, website, and email, delivering high customer satisfaction while completing daily tasks accurately.

You will work in a fast-paced environment, be IT literate, and able to manage your time effectively to meet deadlines, KPIs and SLAs while supporting internal and external customers across multiple channels.