Customer Experience Liaison: Fast Resolutions & Satisfaction

NetworkPlus; Torquay; On-site; GBP 21,000 - 27,000; Full time

Job summary

NetworkPlus in Torquay is seeking a dedicated customer service professional to take ownership of CARE activities across pre, during and post-transaction stages. You will work closely with the Customer Manager to ensure a seamless experience and achieve outstanding feedback scores.

In this role you will support day-to-day resolution of customer enquiries and complaints within one working day, and coordinate post-completion activities to ensure client satisfaction and smooth handovers throughout

Responsibilities

• Take ownership of CARE activities (Pre, During & Post) to achieve exceptional customer feedback and satisfaction.
• Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
• Deliver effective walk off post completion activities coordinated by the Customer Manager.

Job description

NetworkPlus in Torquay is seeking a dedicated customer service professional to take ownership of CARE activities across pre, during and post-transaction stages. You will work closely with the Customer Manager to ensure a seamless experience and achieve outstanding feedback scores.

In this role you will support day-to-day resolution of customer enquiries and complaints within one working day, and coordinate post-completion activities to ensure client satisfaction and smooth handovers throughout