Customer Care Specialist: Resolve & Delight (Office-Based)

Axon Moore; Preston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus scheme up to 10% annually

Pension scheme

Employee discounts

Free parking

Job summary

Axon Moore is partnering with a Preston-based business to recruit a Customer Care Executive. The role focuses on owning customer issues from first contact to resolution, coordinating with installers and internal teams to keep customers informed and satisfied.

The successful candidate will be highly organised, proactive and comfortable communicating by phone and email. Experience in customer care or related fields is valued, and office-based hours run Monday to Friday 9am-5.30pm with parking

Qualifications

• Customer focused and genuinely care about delivering a great experience.
• Confident communicator able to speak to customers by phone and email.
• Takes ownership rather than passing problems to someone else.
• Calm and professional when handling complaints or difficult situations.
• Highly organised with excellent attention to detail.
• Able to manage multiple customers and competing priorities.
• Proactive and persistent in chasing outstanding actions.
• Confident problem solver who enjoys finding solutions.

Responsibilities

• Acting as a key point of contact for customer enquiries, complaints and snagging issues.
• Listening to customers, understanding their concerns and finding practical solutions.
• Taking ownership of issues from initial contact through to completion.
• Keeping customers informed and updated throughout the process.
• Arranging remedial appointments with customers and installation teams.
• Coordinating fitters and internal teams to ensure work is completed.
• Monitoring outstanding cases and proactively chasing progress.
• Liaising with Site Managers, housebuilder Customer Care teams and internal departments.
• Managing diaries, appointments and scheduling systems.
• Maintaining accurate records of customer interactions and actions taken.
• Ensuring complaints and remedial works are dealt with within agreed timescales.
• Escalating more complex issues where appropriate.
• Identifying recurring problems and feeding back to relevant teams.
• Supporting improvements to customer satisfaction and reducing repeat complaints.

Skills

Customer focus

Communication

Ownership

Organisation

Multitasking

Proactivity

Problem solving

MS Office

Job description

Axon Moore is partnering with a Preston-based business to recruit a Customer Care Executive. The role focuses on owning customer issues from first contact to resolution, coordinating with installers and internal teams to keep customers informed and satisfied.

The successful candidate will be highly organised, proactive and comfortable communicating by phone and email. Experience in customer care or related fields is valued, and office-based hours run Monday to Friday 9am-5.30pm with parking