Customer Care & Solutions Specialist

Accora; Watford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company laptop provided

Annual leave: 25 days per year and pub

Private medical healthcare cover

Training and development opportunities

Free parking

Free hot/cold drinks and snacks

Job summary

Accora is seeking a customer care professional in the UK to be the primary contact for inquiries, provide product information, process quotations and orders, and support the sales team end-to-end.

You will manage delivery updates, liaise with third-party warehouses, handle post-sale queries over the phone, and contribute to customer satisfaction and KPI targets while benefiting from a company laptop, 25 days of annual leave, private medical cover, training opportunities and free parking.

Qualifications

• Excellent communication and numeracy skills.
• Excellent level of English and professional telephone communication.
• Ability to work independently and in a team.
• Willingness to grow within the business.

Responsibilities

• Customer order updates - delivery, proof of deliveries updating on stock.
• Liaison with 3rd party warehouse partner.
• Provide support and resources for sales personnel.
• Over the phone product assistance.

Skills

Strong communication

Telephone skills

Customer service

Team player

Attention to detail

Numeracy

Full driving licence

Job description

Accora is seeking a customer care professional in the UK to be the primary contact for inquiries, provide product information, process quotations and orders, and support the sales team end-to-end.

You will manage delivery updates, liaise with third-party warehouses, handle post-sale queries over the phone, and contribute to customer satisfaction and KPI targets while benefiting from a company laptop, 25 days of annual leave, private medical cover, training opportunities and free parking.