Customer Care Administrator

Keepmoat; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

Keepmoat is seeking a Customer Care Administrator to support the Customer Service team in the Yorkshire West region, based in Leeds. You will log detailed information in D365 CRM, prepare documentation for invoices and contra-charges, and help resolve customer issues and handovers of new homes.

Working with technicians, suppliers and subcontractors, you’ll prioritise tasks, maintain calm under pressure, and help deliver great customer experiences that drive HBF surveys and Trustpilot scores.

Qualifications

• Experience in a fast-paced admin environment.
• Direct experience working with customers.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently, prioritise tasks and find solutions.
• Calm, measured and resilient in challenging situations.

Responsibilities

• Log detailed information into the Dynamics 365 CRM system.
• Prepare documentation for invoice and contra-charge processing.
• Handle manual payment transactions.
• Assign work to Customer Service Technicians, suppliers or subcontractors.
• Order and track materials to ensure timely resolution of customer concerns.

Skills

Admin experience

Customer interaction

Interpersonal skills

Independent work

Resilience

Job description

Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.

As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.

We have an outstanding opportunity for a Customer focused administration professional to join our Yorkshire West region. The Customer Care Administrator plays a vital role in supporting the Customer Service team by managing a range of administrative tasks associated with resolving customer issues, jobs, and complaints following the handover of new homes.

This position involves logging detailed information into the CRM system, Dynamics 365 (D365), preparing documentation for invoice and contra-charge processing, and handling manual payment transactions. The Administrator is also responsible for assigning work to Customer Service Technicians, suppliers, or subcontractors, as well as ordering and tracking materials to ensure timely resolution of customer concerns.

As a Keepmoat brand ambassador, Customer Service plays a key role in delivering exceptional customer experiences, contributing to positive outcomes in HBF surveys and Trustpilot reviews.

Skills, Experience and Qualifications

• Previous experience working in a fast-paced admin environment
• Experience working directly with customers
• Excellent interpersonal, communication, and relationship-building skills.
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Proven ability to remain calm, measured and resilient in challenging situations