Customer Experience Admin Specialist (D365)

Keepmoat; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

Keepmoat is seeking a Customer Care Administrator to support the Customer Service team in the Yorkshire West region, based in Leeds. You will log detailed information in D365 CRM, prepare documentation for invoices and contra-charges, and help resolve customer issues and handovers of new homes.

Working with technicians, suppliers and subcontractors, you’ll prioritise tasks, maintain calm under pressure, and help deliver great customer experiences that drive HBF surveys and Trustpilot scores.

Qualifications

• Experience in a fast-paced admin environment.
• Direct experience working with customers.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently, prioritise tasks and find solutions.
• Calm, measured and resilient in challenging situations.

Responsibilities

• Log detailed information into the Dynamics 365 CRM system.
• Prepare documentation for invoice and contra-charge processing.
• Handle manual payment transactions.
• Assign work to Customer Service Technicians, suppliers or subcontractors.
• Order and track materials to ensure timely resolution of customer concerns.

Skills

Admin experience

Customer interaction

Interpersonal skills

Independent work

Resilience

Job description

Keepmoat is seeking a Customer Care Administrator to support the Customer Service team in the Yorkshire West region, based in Leeds. You will log detailed information in D365 CRM, prepare documentation for invoices and contra-charges, and help resolve customer issues and handovers of new homes.

Working with technicians, suppliers and subcontractors, you’ll prioritise tasks, maintain calm under pressure, and help deliver great customer experiences that drive HBF surveys and Trustpilot scores.