Customer Care Specialist – Onsite Support & Benefits

MarlowHR Ltd; Birmingham; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Company Pension

Annual Leave 25 days

Private Medical Insurance

Life Assurance 4x salary

Cycle-to-work

Job summary

MarlowHR Ltd in Birmingham is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email or chat. You will resolve inquiries, troubleshoot issues and ensure a positive experience with every interaction.

The role starts at full time, onsite, with 0–2 years’ experience preferred. You’ll process orders, handle returns, update accounts, and escalate complex issues while maintaining accurate records and meeting performance targets.

Qualifications

• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic and customer-focused.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Communication

Problem solving

Multitasking

Customer focus

Education

High school diploma or equivalent

Job description

MarlowHR Ltd in Birmingham is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email or chat. You will resolve inquiries, troubleshoot issues and ensure a positive experience with every interaction.

The role starts at full time, onsite, with 0–2 years’ experience preferred. You’ll process orders, handle returns, update accounts, and escalate complex issues while maintaining accurate records and meeting performance targets.