Customer Service Specialist - Multi-Channel Support & Compliance
BHSF
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Job summary
BHSF, as a member of the BHSF Contact Centre team in Birmingham, seeks a proactive agent to contribute to operational effectiveness by delivering excellent customer service to end users across benefits, policies, and services.
You will handle varied queries (benefits, policy terms, cancellations), maintain accurate data, liaise with internal departments, and comply with GDPR and FCA regulations while maintaining high call quality standards.
Job description
BHSF, as a member of the BHSF Contact Centre team in Birmingham, seeks a proactive agent to contribute to operational effectiveness by delivering excellent customer service to end users across benefits, policies, and services.
You will handle varied queries (benefits, policy terms, cancellations), maintain accurate data, liaise with internal departments, and comply with GDPR and FCA regulations while maintaining high call quality standards.
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