Customer Service Representative

MarlowHR Ltd; Birmingham; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Company Pension

Annual Leave 25 days

Private Medical Insurance

Life Assurance 4x salary

Cycle-to-work

Job summary

MarlowHR Ltd in Birmingham is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email or chat. You will resolve inquiries, troubleshoot issues and ensure a positive experience with every interaction.

The role starts at full time, onsite, with 0–2 years’ experience preferred. You’ll process orders, handle returns, update accounts, and escalate complex issues while maintaining accurate records and meeting performance targets.

Qualifications

• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic and customer-focused.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Communication

Problem solving

Multitasking

Customer focus

Education

High school diploma or equivalent

Job description

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

Customer Service Representative

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: £18-£21/hour

Job Summary

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Requirements & Qualifications

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient, empathetic, and customer-focused
• Ability to remain calm under pressure

Benefits

• Company Pension: Workplace pension scheme with 5% employer matching contributions.
• Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays.
• Private Medical Insurance: Comprehensive private healthcare coverage from day one.
• Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.
• Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.