Customer Care Specialist - Financial Services

Talent Sure Recruitment Limited; Hurn; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Health & Wellbeing

Insurance Discounts

Retail Discounts

Career Growth

Culture & Events

Job summary

Talent Sure Recruitment Limited is seeking a Customer Service Advisor for a full-time, permanent role in Christchurch, Dorset. You will handle policy enquiries with empathy, guide customers through internal processes, and deliver fair resolutions.

The position offers a structured career path, day-one training, and a comprehensive benefits package within a supportive financial services environment.

Qualifications

• Positive, empathetic individuals with strong communication skills.
• Experience in customer service or contact centre is desirable.
• Ability to listen actively and handle sensitive conversations calmly.

Responsibilities

• Provide customer support and guidance as the first point of contact for policy enquiries.
• Evaluate policy terms and ensure fair, prompt resolution.
• Verify information across records and coordinate with underwriting where needed.
• Handle queries and disputes professionally to achieve positive outcomes.
• Maintain accurate digital records and ensure compliance with regulatory standards.

Skills

Empathy & communication

Customer-facing experience

Organisation & IT literacy

Job description

Talent Sure Recruitment Limited is seeking a Customer Service Advisor for a full-time, permanent role in Christchurch, Dorset. You will handle policy enquiries with empathy, guide customers through internal processes, and deliver fair resolutions.

The position offers a structured career path, day-one training, and a comprehensive benefits package within a supportive financial services environment.