Financial Services Customer Advisor – Growth & Training

FNZ; Bolton; On-site; GBP 20,000 - 26,000; Full time

Job summary

FNZ in Bolton is seeking dedicated customer service advisors for our contact centre. You will be the main point of contact for customers, guiding them through financial products and using our online platform to become self-sufficient. Deliver a positive experience on every call and welcome customers professionally.

You will participate in ongoing training, support, and induction to develop within the team and wider business. A collaborative environment and clear progression paths are offered.

Qualifications

• Experience in customer service or contact centre is advantageous.

Responsibilities

• Engage customers to understand their needs.
• Manage calls in line with service levels.
• Handle live web chat conversations.
• Provide the right solutions for customers.
• Achieve agreed quality standards.
• Attend training sessions and upskill.
• Suggest improvements for better CX or cost savings.
• Use MI metrics to show productivity and quality.
• Complete required training on time.

Skills

Customer service

Communication

Attention to detail

Tech literacy

Tools

Telephone systems

Live chat platforms

Computer systems

Job description

FNZ in Bolton is seeking dedicated customer service advisors for our contact centre. You will be the main point of contact for customers, guiding them through financial products and using our online platform to become self-sufficient. Deliver a positive experience on every call and welcome customers professionally.

You will participate in ongoing training, support, and induction to develop within the team and wider business. A collaborative environment and clear progression paths are offered.