Claims Handler / Customer Service

Dynamite Recruitment; Christchurch; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid after probation

Free parking

Health cash plan

Travel insurance

Discounts on insurance products

On-site gym

Training & development

Career progression

Job summary

Dynamite Recruitment is seeking a Claims Handler/ Customer Services professional to support customers with insurance claims. You'll assess, investigate, and respond to queries by phone and email, while maintaining accuracy and delivering empathetic service.

Starting salary up to £32,000 with progression within 12-24 months. Office-based during probation in Christchurch, then hybrid thereafter, with full training and opportunities for career progression.

Qualifications

• Previous customer service experience.
• Experience in a call centre, claims or insurance environment is useful but not essential.
• Good telephone and written communication skills.
• Strong attention to detail.
• Good numerical ability.
• Ability to stay organised and calm under pressure.
• Friendly and empathetic approach.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Handling customer queries by phone and email.
• Assessing and investigating claims.
• Checking policy cover.
• Gathering information and supporting documentation.
• Providing clear and helpful information to customers.
• Negotiating and settling claims where appropriate.
• Managing a high volume of work while maintaining accuracy.
• Providing a professional and empathetic service.

Skills

Customer service

Call centre experience

Communication skills

Attention to detail

Numerical ability

Organised under pressure

Empathy

Multi-tasking

Job description

Claims Handler/ Customer Service

Salary: £(phone number removed) starting salary Up to £32,000 within 12-24 months

Location: Christchurch : Office-based during probation, then hybrid thereafter

Start date: 9 November 2026

Hours: Full-time, Shift patterns provided around 5 weeks in advance

• Monday-Friday, with start times between 8.00am and 9.45am
• Finish times between 4.30pm and 6.15pm
• Approximately 1in 6 Saturdays, with a day off in lieu
• Occasional bank holiday working

The Benefits

• Incremental salary increases up to just over £32,000 within 12-24 months
• Hybrid working available after probation
• Free on-site parking
• Free Health Cash Plan, including dental and prescriptions
• Free annual travel insurance, subject to criteria
• Discounts on insurance products
• On-site gym and social facilities
• Full training and ongoing development
• Excellent career progression opportunities
• Plus, many more benefits

About the Role

Dynamite Recruitment is looking for Claims Handlers/ Customer Services to join an established organisation with excellent training and career development opportunities.

You’ll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.

Your day-to-day role will include:

• Handling customer queries by phone and email
• Assessing and investigating claims
• Checking policy cover
• Gathering information and supporting documentation
• Providing clear and helpful information to customers
• Negotiating and settling claims where appropriate
• Managing a high volume of work while maintaining accuracy
• Providing a professional and empathetic service

What We're Looking For

You’ll ideally have:

• Previous customer service experience
• Experience in a call centre, claims or insurance environment is useful but not essential
• Good telephone and written communication skills
• Strong attention to detail
• Good computer skills
• The ability to stay organised and calm under pressure
• Good numerical ability
• A friendly and empathetic approach
• The ability to manage multiple tasks and work to deadlines

Training

The role starts on 9 November 2026.

You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.

You must be available to attend the full 7-week training programme.

Full training and support will be provided, so you don't need previous claims experience to be considered.