Customer Care Specialist — Fast-Paced Helpdesk & Inquiries

RG Setsquare; Wythenshawe; On-site; GBP 21,000 - 26,000; Full time

Job summary

A Customer Service Advisor role based in Wythenshawe, Manchester, is available with RG Setsquare. You will handle inbound calls and emails, respond to queries, log requests, and liaise with internal teams to resolve issues in a fast-paced environment.

The ideal candidate has previous customer service or helpdesk experience, strong communication and IT skills, and a proactive, customer-focused approach.

Qualifications

• Experience in customer service, contact centre, helpdesk, or administration.
• Excellent communication and interpersonal skills.
• Good IT skills and confidence using computer systems.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a busy environment.
• Positive, proactive, and customer-focused approach.

Responsibilities

• Handling inbound customer calls and emails.
• Responding to customer queries in a professional and timely manner.
• Logging and updating requests on internal systems.
• Providing customers with updates and information.
• Liaising with internal teams to ensure queries are resolved efficiently.
• Maintaining accurate records and customer information.
• Delivering excellent customer service at all times.

Skills

Customer service

Communication

IT skills

Organisational skills

Job description

A Customer Service Advisor role based in Wythenshawe, Manchester, is available with RG Setsquare. You will handle inbound calls and emails, respond to queries, log requests, and liaise with internal teams to resolve issues in a fast-paced environment.

The ideal candidate has previous customer service or helpdesk experience, strong communication and IT skills, and a proactive, customer-focused approach.