Customer Care Representative FTC

BD; Crawley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading global medical technology company as a Customer Care Representative. This role involves managing customer interactions through calls and emails, ensuring excellent service delivery. You'll work in a dynamic team environment, contributing to the healthcare community while developing your skills in a supportive culture.

Qualifications

• Strong teamwork and interpersonal skills.
• Passion for delivering exceptional customer service.
• High level of commercial awareness within the UK Healthcare and/or retail sectors.

Responsibilities

• Handle inbound and outbound calls to help resolve customer queries.
• Work with the OCAPI system to ensure customer orders are processed correctly.
• Collaborate with the Service complaints team to resolve any issues.

Skills

Communication

Customer Interactions

Multitasking

Prioritization

Professional Etiquette

Tools

Microsoft Office

Job description

Join to apply for the Customer Care Representative FTC role at BD

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Join to apply for the Customer Care Representative FTC role at BD

Job Description Summary

As a Customer Care Representative at BD, your day will be filled with opportunities to make a positive impact on the lives of our customers and the healthcare community. You'll be part of a dynamic team, handling inbound and outbound calls, emails, and customer inquiries with professionalism and empathy. Your ability to multitask, prioritise, and provide exceptional service will be crucial as you navigate through various customer interactions, ensuring their needs are met efficiently and effectively.

Job Description

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

This is a fixed term contract of 18 months.

Main Responsibilities Will Include

1. Work as part of a team to complete daily tasks in line with Service Level Agreements (SLA)
2. Handle inbound and outbound calls to help resolve customer queries
3. Respond to emails from internal and external customers in a professional manner at all times
4. Work with the OCAPI system to resolve tasks, ensuring customer orders are sent at the right time, with the right price, and in full
5. Collaborate with the Service complaints team to resolve any issues
6. Coordinate with the Customer Master Data Team to ensure all customer account data is complete
7. Work with the Sales team to ensure timely ordering of free of charge samples
8. Manage assigned key account(s) as the first point of contact
9. Take ownership of learning BD products to better assist customers

About you

• Strong teamwork and interpersonal skills
• Passion for delivering exceptional customer service
• High level of commercial awareness within the UK Healthcare and/or retail sectors
• Excellent communication skills at all levels
• Problem-solving aptitude to determine solutions for customers
• Ability to work independently and in a team environment
• High personal accountability and integrity
• Ability to build trust and strong customer relationships
• Proficiency in Microsoft Office

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Communication, Customer Interactions, Multitasking, Prioritization, Professional Etiquette

Optional Skills

None specified

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

GBR Crawley

Work Shift

Details not specified