Customer Care Representative

TN United Kingdom; Gateshead; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Care Representatives to join their dynamic team. This role offers a unique opportunity to provide exceptional service in a fast-paced environment, assisting customers with their inquiries and resolving issues. With a strong emphasis on inclusivity and personal growth, you will be part of a diverse workforce committed to delivering outstanding results. Enjoy the benefits of a hybrid working model, extensive training resources, and opportunities for career advancement. Join this forward-thinking company and make a difference in the world of logistics.

Benefits

Hybrid working policy

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping for employees

Great career opportunities

Qualifications

• Ability to navigate different screens and systems easily.
• Positive attitude and problem-solving mindset.

Responsibilities

• Deliver outstanding service during operating hours.
• Provide accurate information and guidance to customers.
• Collaborate with teams to ensure an outstanding customer experience.

Skills

Computer literacy

Problem-solving

Customer service

Flexibility

Job description

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:

FedEx is the largest express transportation company in the world. With an extensive network in more than 220 countries and territories, we have made logistics and warehousing a science. We are 700,000 team members strong, diverse, and committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

What you will be doing:

1. Joining our Customer Service team to deliver outstanding service during our operating hours (currently 8am - 6pm).
2. Working full or part-time, predominantly Monday to Friday, with rotational Saturday shifts from 8am to 1pm. You will work only 5 days per week.
3. Providing accurate information and guidance to customers via various contact channels.
4. Advising customers on how to use FedEx services and tools.
5. Helping resolve service-related issues.
6. Identifying opportunities to grow our business with customers.
7. Collaborating with other teams at FedEx to ensure an outstanding customer experience.

What do you bring with you:

• Computer literacy and ability to navigate different screens and systems easily.
• A positive attitude and problem-solving mindset.
• Confidence, empathy, and friendliness to provide excellent customer service.
• Flexibility to adapt to a dynamic business environment.
• A desire to work in an international, fast-paced team.

What do we offer:

• Starting salary from £28,471.29.
• A hybrid working policy combining office and remote work.
• Training and on-the-job learning opportunities.
• Extensive resources for skill and knowledge development, including online language courses.
• Tuition Assistance Program (*applicable for permanent positions).
• Employee Assistance Program for you and your family.
• Reduced-rate shipping for employees.
• Great career opportunities.

FedEx is a highly admired and trusted global company. Bring your ideas, individuality, and dreams to our community. We are committed to diversity and inclusion and providing growth opportunities for all.