Customer Care Planner - Housing & Construction Projects

Sureserve Group; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

Annual leave 28-33 days

Family-friendly policies

Bike2Work scheme

Benefits Hub access

Virtual GP

Employee assistance programme (EAP)

Job summary

Sureserve Group in the United Kingdom is seeking an administrator to act as a focal point for customer service across multiple contracts and projects in Dartford. You will schedule jobs, log information, and maintain accurate records, drawing on prior administrative experience in social housing or construction where possible.

You will handle inbound calls about repairs, resolve queries, and take ownership through to completion, while coordinating appointments using the main customer database.

Qualifications

• Previous administrative experience, preferably from a social housing/construction background.
• Able to provide a high level of courteous, professional customer service.
• Highly proficient in MS Office, in particular Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

Responsibilities

• Act as the focal point of contact for customers across multiple contracts and projects.
• Schedule jobs with customers across multiple contracts.
• Take ownership of contract administration while supporting other contracts.
• Answer inbound customer calls relating to repairs and servicing in a courteous manner.
• Address customer queries and take ownership through to completion.
• Raise jobs and make appointments using the main customer database and log information accurately.
• Perform all associated ad-hoc administrative duties.

Skills

Customer service

MS Office

Tools

Outlook

Excel

Job description

Sureserve Group in the United Kingdom is seeking an administrator to act as a focal point for customer service across multiple contracts and projects in Dartford. You will schedule jobs, log information, and maintain accurate records, drawing on prior administrative experience in social housing or construction where possible.

You will handle inbound calls about repairs, resolve queries, and take ownership through to completion, while coordinating appointments using the main customer database.