Order Fulfillment Lead & Systems Champion

Success Recruit Ltd; Chelmsford; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Success Recruit Ltd in Chelmsford is recruiting an Order Fulfilment Supervisor to join the Operations team. You will own customer orders from confirmation to proof of delivery, coordinating between sales, warehouse, purchasing and couriers.

The role requires 2+ years in customer operations or order fulfilment, strong communication, and comfortable use of ERP/CRM systems. An exciting opportunity to lead a bespoke software platform rollout and improve fulfilment processes.

Qualifications

• 2+ years in customer operations or order fulfilment.
• Strong communication and proactive problem solving.
• Experience with ERP/CRM systems and order tracking.

Responsibilities

• Review daily service level and prioritise warehouse orders.
• Flag orders at risk of late delivery and adjust promises.
• Coordinate with Purchasing and Account Manager on late/short lines.
• Own Operations mailbox and Salesforce cases; ensure timely actions.
• Attend Sales/Operations meetings and report at-risk orders.
• Act as link between Sales, Accounts, Purchasing, Operations and warehouse.
• Book customer collections with carriers and confirm details with customers.
• Manage returns through to credit within required timescales.
• Monitor KPIs like despatched value, lead times and OTIF.
• Prepare monthly operations figures for management review.
• Provide cover for Operations Manager as needed; escalate people matters.
• Own and champion the new fulfilment software platform.

Skills

Order fulfilment

Customer operations

Despatch coordination

Communication skills

Problem solving

Tools

Salesforce

ERP software

Job description

Success Recruit Ltd in Chelmsford is recruiting an Order Fulfilment Supervisor to join the Operations team. You will own customer orders from confirmation to proof of delivery, coordinating between sales, warehouse, purchasing and couriers.

The role requires 2+ years in customer operations or order fulfilment, strong communication, and comfortable use of ERP/CRM systems. An exciting opportunity to lead a bespoke software platform rollout and improve fulfilment processes.