Customer Care Manager - FTC

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Care Manager to enhance their customer journey and drive a customer-centric culture. This role involves implementing a CX strategy and collaborating with various departments to deliver a world-class customer proposition. The ideal candidate will be a resilient leader with excellent communication and problem-solving skills, capable of managing multiple projects while motivating their team. Join this innovative firm and make a significant impact in a thriving environment.

Qualifications

• Strong leadership and communication skills are essential.
• Experience in managing multiple projects and teams.

Responsibilities

• Drive a customer-centric culture and implement CX strategy.
• Manage and lead a high-performing CX team.

Skills

Customer-centric culture

Communication skills

Problem-solving skills

Project management

Leadership

Tools

Gorgias

Shopify

SAP

Job description

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Our client is a rapidly growing, world-leading homeware brand with a significant global presence. They are currently seeking a Customer Care Manager to join their team.

The successful candidate will drive a customer-centric culture, implement the CX strategy to improve the customer journey, and collaborate cross-functionally with multiple departments to deliver a world-class customer proposition. Additionally, you will manage and lead a high-performing CX team, providing training, development, and ongoing guidance.

We are looking for a strong leader with excellent communication and problem-solving skills. The ideal candidate will be resilient, flexible, and capable of managing multiple projects simultaneously. You should be action-oriented, strategically minded, and able to motivate your team. Knowledge of Gorgias, Shopify, and SAP is essential.