Customer Care Expert

Adecco; Ipswich; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

23 days holiday

Birthday day off

Cycle to work scheme

Enhanced maternity/paternity leave

Bank holidays

Job summary

Adecco is recruiting a Customer Care Advisor in Ipswich to join the dedicated customer service team. You will handle incoming calls and emails, advise customers on products and services, process orders, and help maintain strong client relationships.

We offer a salary of £32,000 per year, working hours 07:30am-17:00pm Monday to Friday, with benefits including 23 days holiday plus bank holidays, birthday day off, enhanced maternity/paternity leave, and a cycle-to-work scheme.

Qualifications

• Office-based customer service experience required.
• Excellent communication and service levels.
• Ability to work under pressure and meet KPIs.
• Confident, positive attitude and strong team player.

Responsibilities

• Respond to incoming calls and emails to advise on products and services.
• Process orders on the in-house system.
• Coordinate with sales and transport to ensure timely deliveries.
• Manage customer accounts and maintain relationships, escalating issues.
• Log breakdowns, create tickets, and ensure SLA adherence.

Skills

Customer service experience

Communication skills

KPI handling

Team player

Job description

Customer Care Advisor - Ipswich - £32,000

Our client, a leading name in their industry are currently looking to recruit for their Customer Care team. This is a brilliant company with clear progression opportunities looking for people with excellent customer service skills to look after their Hire and Service desks!

Salary: £32,000

Hours: 07:30am-17:00pm (Monday-Friday)

Benefits: 23 Days holiday + Bank Holidays, Birthday day off, Enhanced Maternity/Paternity leave, Cycle to work scheme and much more!

The role

• Operating within the Customer Care team you will be responding to incoming calls and emails from customers, advising them on the companies products and services.
• Process orders on the companies in house system.
• Liaise with internal departments like sales and transport to arrange smooth and timely delivery to customers.
• Manage customer accounts and maintain customer relationships, escalating any issues to Management.
• Take incoming calls relating to breakdowns, log jobs on the system and insure they are actioned in line with agreed SLA requirements.

What are we looking for?

• Previous office based Customer Service experience.
• Excellent levels of service and communication skills.
• Ability to work under pressure, to KPI's and within timelines.
• Confident and positive approach and an excellent team player.

Join a dynamic and supportive team committed to providing excellent customer service.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.