Senior Customer Support

Adecco; Bishop's Stortford; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Employee Discounts

Free On-Site Parking

Casual Dress Code

Annual Bonus

Job summary

Adecco seeks a Senior Customer Service Representative in Bishop's Stortford to join a family-run and expanding business. You will handle inquiries via phone, email, and showroom visits, delivering knowledgeable product information and pricing assistance.

The role focuses on securing orders, processing payments, and exceeding customer expectations in a friendly, collaborative environment with opportunities for bonuses and benefits.

Qualifications

• Previous experience in a customer service role is essential.
• Comfortable taking incoming calls and engaging with customers.
• Enthusiastic about being part of a growing organisation.

Responsibilities

• Engage with customers through phone, email, and in the exclusive showroom.
• Provide knowledgeable information on products and pricing to assist customers effectively.
• Secure orders, manage payments, and strive to exceed customer expectations.
• Collaborate with various teams across the organisation to meet customer needs.
• Assist with data entry, refunds, and returns as necessary.

Skills

Customer Service Experience

Strong Communication Skills

Team Collaboration

Job description

Senior Customer Service Representative

Location: Bishop's Stortford

Salary: £28-29,000

Monday - Friday 09:30-17:30 OR 09:00-17:00. 1 in 4 Saturdays, 10:00-16:00 overtime paid or day off!

Are you passionate about delivering outstanding customer service? Do you thrive in a friendly and collaborative environment? Our client, a family-run & expanding business, thriving in their market, modern offices in Bishop's Stortford, is on the lookout for a dedicated Senior Customer Service Adviser to join their close-knit team!

At this organisation, the commitment is to provide life-changing products and industry-leading customer service. As a Customer Service Adviser, you will play a key role in achieving this mission, ensuring that every customer feels valued and satisfied.

What's in it for you?

• Annual Bonus:
• 25 days of annual leave + bank holidays.
• Employee Discounts: Enjoy exclusive discounts on products offered by the organisation.
• Free On-Site Parking:
• Refreshments and Snacks: Complimentary hot drinks, snacks, and fruit available at the office.
• Casual Dress Code: Work comfortably in a relaxed, casual environment.

The Role:

• Engage with customers through phone, email, and in the exclusive showroom.
• Provide knowledgeable information on products and pricing to assist customers effectively.
• Secure orders, manage payments, and strive to exceed customer expectations.
• Collaborate with various teams across the organisation to meet customer needs.
• Assist with data entry, refunds, and returns as necessary.

The Ideal Candidate:

• Customer Service Experience: Previous experience in a customer service role is essential.
• Strong Communication Skills: Comfortable taking incoming calls and engaging with customers.
• Genuine Enthusiasm: Excited about being part of a growing organisation and contributing to its journey.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.