Customer Care Executive

Serco Limited; Watton; On-site; GBP 23,858 - 29,160; Full time

Benefits offered by this job

Holidays 22 days

Bank holidays pro rata

Pension 6% contributory

Training & development

Wellbeing support

Discounts across retailers

Charity volunteering day

Employee networks

Job summary

Serco Limited is seeking a Customer Service Executive in Watton, Norfolk, on a 6-month fixed-term contract. The role supports the Environmental Services team, handling customer enquiries with accuracy and efficiency.

The position involves 40 hours per week, Monday to Friday, 8am–6pm with flexible shifts within operational hours. Salary is £26,509.50 pro-rata for the term.

Qualifications

• Experience in a busy office/reception/call centre environment.
• Strong customer service skills with professional and empathetic query handling.
• Excellent written and verbal communication.
• Good organisation with ability to prioritise tasks and meet deadlines.

Responsibilities

• Respond to telephone and email enquiries from customers, contractors and internal teams.
• Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
• Take payments.
• Raise worksheets and monitor emails daily; complete admin tasks as a team.

Skills

Customer service

Call centre experience

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Customer Service Executive

Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum (pro rota)
6-month Fixed Term contract- 40 hours per week

Working Hours: Monday - Friday between the hours of 8am-6pm, flexible shift working during operational hours is required

Ready to impact a better future?

As a Customer Service Executive in our Environmental Services team, you'll be at the heart of delivering responsive, high-quality support to customers, ensuring enquiries are handled with care, accuracy, and efficiency.

What you'll do as a Customer Service Executive

You'll be entrusted to:

• Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions
• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

Does this sound like you?

You'll be a great fit for this role if you have:

• Experience working in a busy office/ reception call centre environment
• Strong customer service skills, with the ability to handle queries professionally and empathetically
• Excellent communication skills, both written and verbal
• Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance-driven environment
• Strong attention to detail and confidence using Microsoft Office and digital systems
• A proactive, team-focused approach, with the ability to solve problems and adapt to change

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays: 22 days plus bank holidays (pro rota)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.