Customer Care Coordinator - Fast-Paced Support & Onboarding

Office Angels; Northampton; On-site; GBP 28,000 - 37,000; Full time

Job summary

Office Angels is seeking a Customer Care Coordinator in Northampton for an immediate start on a long-term temporary basis. The role offers £16.60 per hour, 37.5 hours weekly, Monday to Friday, to deliver high-quality customer service and build lasting relationships.

You will manage customer enquiries, support onboarding and account management, and keep CRM records up to date while coordinating with internal teams to resolve issues promptly.

Qualifications

• Previous experience in a customer service or customer care role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and a proactive approach.
• Confident using Microsoft Office, particularly Outlook, Word and Excel.

Responsibilities

• Managing customer enquiries and providing exceptional customer service.
• Building and maintaining positive relationships with customers.
• Supporting customer onboarding and ongoing account management.
• Completing weekly compliance calls and accurately recording outcomes.
• Ensuring compliance processes are completed in line with company procedures.
• Liaising with internal teams to resolve customer queries quickly and efficiently.
• Maintaining accurate customer records and updating CRM systems.
• Monitoring outstanding actions and ensuring timely follow-up.
• Providing administrative support to the Customer Care team.
• Assisting with additional departmental tasks as required.

Skills

Customer service

Communication

Organization

Attention to detail

MS Office

Outlook

Excel

Word

Tools

CRM

Job description

Office Angels is seeking a Customer Care Coordinator in Northampton for an immediate start on a long-term temporary basis. The role offers £16.60 per hour, 37.5 hours weekly, Monday to Friday, to deliver high-quality customer service and build lasting relationships.

You will manage customer enquiries, support onboarding and account management, and keep CRM records up to date while coordinating with internal teams to resolve issues promptly.