Customer Service & Admin Coordinator

Office Angels; Gateshead; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Discount vouchers

Eye care vouchers

Pension scheme

Job summary

Office Angels in Gateshead is seeking a Customer Service Administrator to join a busy, supportive team. This office-based role offers a temp-to-perm path with a starting salary of £25,350, rising to £26,810 inclusive of bonus upon securing permanent employment, and a Monday to Friday 8:30am–5:00pm schedule with 37.5 hours weekly.

You'll handle customer enquiries, processing orders, and liaising with suppliers while maintaining accurate records and supporting other admin tasks.

Qualifications

• Experience in customer service, administration, retail, hospitality, contact centre or office-based roles.
• Strong attention to detail and accuracy.
• Ability to work in a busy team environment and manage multiple tasks.

Responsibilities

• Respond to customer enquiries via phone and email.
• Provide customers with order updates and delivery information.
• Process customer orders accurately and efficiently.
• Maintain and update customer records in internal systems.
• Coordinate with suppliers, manufacturers and internal teams to ensure smooth service.
• Resolve customer queries and escalate issues as needed.
• Monitor orders to help meet deadlines.
• Support wider team with general admin duties.
• Build positive relationships with customers through high-quality service.
• Ensure a professional, friendly and helpful customer experience.

Skills

Customer service

Administration

Coordination

Communication skills

Job description

Office Angels in Gateshead is seeking a Customer Service Administrator to join a busy, supportive team. This office-based role offers a temp-to-perm path with a starting salary of £25,350, rising to £26,810 inclusive of bonus upon securing permanent employment, and a Monday to Friday 8:30am–5:00pm schedule with 37.5 hours weekly.

You'll handle customer enquiries, processing orders, and liaising with suppliers while maintaining accurate records and supporting other admin tasks.