Customer Service & Admin Specialist – Immediate Start

Impact Recruitment; Raunds; On-site; GBP 26,000 - 29,000; Full time

Job summary

Impact Recruitment is seeking a Customer Service Administrator for a long-term temporary role in Raunds, Northamptonshire. The successful candidate will handle customer enquiries by phone and email, logging issues and following established procedures to resolve queries.

The role requires confident communication, efficient administration, and IT literacy with Outlook, Excel and Word. Weekend overtime may occasionally be required, and immediate start is preferred.

Qualifications

• The role requires a confident communicator with a professional telephone manner.
• Strong administration skills with high attention to detail.
• Ability to use own initiative and maintain a can-do attitude.
• Ability to remain calm under pressure in a busy environment.
• Proficiency in IT tools including Outlook, Excel and Word.

Responsibilities

• Handle customer enquiries by phone and email promptly.
• Log issues and troubleshoot using defined processes.
• Follow procedures to resolve customer issues efficiently.
• Carry out administrative tasks including updating systems and sending emails.

Skills

Confident communicator

Attention to detail

Can-do attitude

Work well under pressure

IT literate

Tools

Outlook

Excel

Word

Job description

Impact Recruitment is seeking a Customer Service Administrator for a long-term temporary role in Raunds, Northamptonshire. The successful candidate will handle customer enquiries by phone and email, logging issues and following established procedures to resolve queries.

The role requires confident communication, efficient administration, and IT literacy with Outlook, Excel and Word. Weekend overtime may occasionally be required, and immediate start is preferred.