CUSTOMER CARE COORDINATOR/DAIRY ADMINISTRATOR

T H White Ltd; Frome; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Market surveyed salary

Employer contributory pension/death in

Job summary

T H WHITE is recruiting for a Customer Care Coordinator/Dairy Administrator to join our Dairy team in Frome. Reporting to the Dairy Operations Manager, this key role will provide administrative support to the team.

The ideal applicant will be organised, numerate and a team player with excellent communication skills, IT proficiency and an interest in dairy knowledge. The role includes holiday cover and a flexible approach to hours.

Qualifications

• Excellent communication and customer service skills.
• Team player with strong organisation and attention to detail.
• GCSE English/Maths or equivalent and good IT skills.

Responsibilities

• Deal with customers in person, by phone and by email.
• Handle customer accounts including cash and sundry accounts.
• Process Dairy Warranty claims and raise dairy job cards.
• Support invoicing and control the dairy job card process.
• Manage depot supplier invoices and assist with admin tasks.

Skills

Good communication

Team player

Organised

Attention to detail

Numerate

Confident

Dairy knowledge advantageous

Education

GCSE English & Maths

Tools

Microsoft Office

IT skills

Job description

T H WHITE is recruiting for a Customer Care Coordinator/Dairy Administrator to join our Dairy team in Frome. Reporting to the Dairy Operations Manager, this key role will provide administrative support to the team.

Hours:

Monday – Thursday, 8am - 5pm, Friday 8am – 4pm with 1 hour lunch break. (Summer rota may include weekends and evenings). We are open to flexible working suggestions.

Key Duties will Include:

• Dealing with customers in person, by phone and other e-communication
• Dealing with customer accounts including cash and sundry accounts
• Helping with customer issues and taking ownership to get them resolved
• Processing Dairy Warranty claims
• Controlling the dairy job card process including raising jobs as requested, quality control of written-up job cards, booking out processes, and supporting invoicing.
• Managing depot supplier invoices and allocating the costs.
• Supporting the Dairy Division with administrative tasks
• Holiday cover within the team as required

The Ideal Applicant:

• You will have good communication skills
• You will be a team player
• You will be organised and have good attention to detail
• You will be confident
• You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills
• You will ideally have proven technician understanding through experience or education
• Knowledge of Agriculture or Dairy would be advantageous

  T H WHITE is committed to providing equality of opportunity for all applicants and employees. We are dedicated to creating a workplace where everyone is treated with dignity, fairness and respect, and where individual differences are valued. Our recruitment and selection processes are designed to identify the best candidate for each role based on skills, experience and potential, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from all sections of the community and are committed to making reasonable adjustments throughout the recruitment process for candidates who may require additional support.

Benefits:

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.We are committed to training and developing our employees to enable them to achieve their maximum potential.We also provide the following:

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being