CUSTOMER CARE COORDINATOR/DAIRY ADMINISTRATOR

T H WHITE Group; Frome; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Market reviewed salary

Company contributory pension

Share Plan

Staff discount accounts

Extra holiday entitlement

Sick pay after qualifying period

Uniform provision

Health and well-being support

Job summary

T H WHITE Group in Frome is seeking a Customer Care Coordinator/Dairy Administrator to join our Dairy team. Reporting to the Dairy Operations Manager, this role provides essential administrative support to the team and helps maintain smooth daily operations.

The ideal candidate will be organised, numerate, and a strong communicator with GCSE English and Maths and solid IT skills. Experience in agriculture or dairy is a plus, and a proactive, team-focused approach is valued.

Qualifications

• Strong communication and organisational abilities are essential.
• Able to work as part of a team and show initiative.
• Solid IT skills and numeracy are required.

Responsibilities

• Dealing with customers in person, by phone, and by other e-communication.
• Handling customer accounts including cash and sundry accounts.
• Resolving customer issues and taking ownership to drive solutions.
• Processing Dairy Warranty claims.
• Managing dairy job card processes and supporting invoicing.
• Handling supplier invoices and cost allocation for the depot.
• Providing administrative support to the Dairy Division.
• Providing holiday cover within the team as required.

Skills

Communication skills

Team player

Organised

Attention to detail

Confidence

Numeracy

Literacy

IT skills

Education

GCSE English & Maths (Grade C)

Job description

T H WHITE is recruiting for a Customer Care Coordinator/Dairy Administrator to join our Dairy team in Frome. Reporting to the Dairy Operations Manager, this key role will provide administrative support to the team.

Hours

Monday – Thursday, 8am – 5pm, Friday 8am – 4pm with 1 hour lunch break. (Summer rota may include weekends and evenings). We are open to flexible working suggestions.

Key Duties Will Include

• Dealing with customers in person, by phone and other e-communication
• Dealing with customer accounts including cash and sundry accounts
• Helping with customer issues and taking ownership to get them resolved
• Processing Dairy Warranty claims
• Controlling the dairy job card process including raising jobs as requested, quality control of written-up job cards, booking out processes, and supporting invoicing.
• Managing depot supplier invoices and allocating the costs.
• Supporting the Dairy Division with administrative tasks
• Holiday cover within the team as required

The Ideal Applicant

• You will have good communication skills
• You will be a team player
• You will be organised and have good attention to detail
• You will be confident
• You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills
• You will ideally have proven technician understanding through experience or education
• Knowledge of Agriculture or Dairy would be advantageous T H WHITE is committed to providing equality of opportunity for all applicants and employees. We are dedicated to creating a workplace where everyone is treated with dignity, fairness and respect, and where individual differences are valued. Our recruitment and selection processes are designed to identify the best candidate for each role based on skills, experience and potential, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from all sections of the community and are committed to making reasonable adjustments throughout the recruitment process for candidates who may require additional support.

Benefits

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being