Customer Service Administrator - 12-Month Maternity Cover

TWI; Cambridge; In loco; GBP 26.000 - 30.000; Tempo pieno

Descrizione del lavoro

TWI Cambridge is seeking a Customer Service Administrator to join the Training Centre’s Administration Team, providing administration support to Training & Examination Services. The role is office-based and suited to someone who communicates well, meets deadlines, and delivers excellent customer service to UK and international customers.

You will handle training programmes administration, bookings via Achiever, respond to enquiries, and maintain accurate records, with a strong focus on

Competenze

• Role requires strong customer service and administration skills.
• Organised with ability to prioritise multiple deadlines.
• Excellent telephone manner and communication ability.

Mansioni

• Provide administrative support for training programmes and manage bookings.
• Respond to customer enquiries via email or telephone regarding training and examinations.
• Maintain records in Achiever and ensure up-to-date joining instructions.
• Assist with certification and examination administration and results.
• Support colleagues and help improve internal processes.

Conoscenze

Customer service

Administrative support

Telephone etiquette

Teamwork

Strumenti

Achiever

Descrizione del lavoro

TWI Cambridge is seeking a Customer Service Administrator to join the Training Centre’s Administration Team, providing administration support to Training & Examination Services. The role is office-based and suited to someone who communicates well, meets deadlines, and delivers excellent customer service to UK and international customers.

You will handle training programmes administration, bookings via Achiever, respond to enquiries, and maintain accurate records, with a strong focus on