Customer Care Coordinator

Hays; Warrington; On-site; GBP 30,000; Full time

Job summary

A leading construction company seeks a passionate Customer Service Coordinator in Warrington. This role involves managing customer queries, coordinating repairs, and ensuring exceptional customer experience. With a fixed-term contract until the end of 2025, there's potential for permanent employment. Enjoy a flexible work environment with one day from home per week and competitive salary.

Benefits

Free Parking

Work from Home Option

Qualifications

• Experience in arranging subcontractors or in-house personnel preferred.
• Confident communicator able to probe for root causes.

Responsibilities

• Manage post-sales customer queries and ensure quality delivery.
• Coordinate repairs and defect remediation efficiently.
• Handle customer communication and scheduling of works.

Skills

Customer Excellence

Communication

Problem Solving

Tools

Scheduling Platforms

Job description

Job Description

Contact until end of 2025 | Customer Service Coordinator | Construction Industry | Warrington Based | £29k Your new company A 5 star recognised house builder, my client has a UK wide presence and has grown into a construction powerhouse that is a well-recognised and respected brand. Due to maternity, they are looking to appoint a passionate customer service professional to join their close knit team! Your new role Working in a head office building, you will slot into a team that is passionate about customer excellence!

Managing post sales customer queries, you will be responsible for ensuring the highest quality of customer delivery possible! You will be liaising with customers directly to prioritise and troubleshoot queries and concerns, and identifying the appropriate measures to solve them. You will be responsible for the coordination of repairs and defect remediation in a timely and efficient manner by arranging for subcontractors where appropriate and keeping customers informed of all progress and updates.

Your day will be varied across customer communication, scheduling of works, booking appointments, database integrity and other varied administrative duties. You will be based in the Birchwood area of Warrington 4 days per week, with the option to work from home 1 day per week. What you'll need to succeed Experience of arranging for subcontractors or in-house personnel across busy diaries and working with conflicting priorities would be preferred for this role.

However, this is a customer orientated role at the heart, and will suit someone who has a passion for customer excellence! An energetic team that works exceptionally well together, the right candidate will have a bubbly personality that thrives when finding solutions and is able to remain calm under pressure! You will be a confident communicator that is able to probe further where needed to get to the root of the query or concern, and identify whether there actually are remedial actions to take place.

Able to deliver an outstanding customer experience, you will be able to ensure the customer is happy even if not delivering the news they hoped for. You will be a confident IT user and be comfortable working across multiple scheduling platforms. You will be available at short notice!

What you'll get in return This is a fixed term opportunity for the remainder of 2025, but this role does also offer permanent prospects for the right candidate due to continued success! You will be based in Birchwood with ample free parking available to you and be able to work from home 1 day per week. Your salary will have a full time equivalent of £29,100 for your full time hours, which are Monday to Thursday 9am–5pm and Friday 9am–4pm!

Further benefits are available should you be made permanent. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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