Customer Care Coordinator Leeds

Bellway plc; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a leading house builder, where you can become a vital part of the Customer Care team. As a Customer Care Coordinator, you will play a crucial role in ensuring customer satisfaction by managing inquiries, coordinating maintenance requests, and collaborating with various teams. This role is perfect for someone who thrives in a fast-paced environment and possesses strong communication and administrative skills. Join a company that values diversity and offers a supportive culture, where your contributions will be appreciated and recognized. If you are ready to make a difference and grow your career in the construction sector, this is the role for you.

Benefits

Competitive Annual Bonus

Contributory Pension Scheme

Access to Discounts and Benefits Portal

ShareSave Scheme

Cycle to Work Scheme

Life Assurance

Qualifications

• Experience in a fast-paced administrative role is essential.
• GCSEs in Maths and English at Grade 4+ or equivalent required.

Responsibilities

• Manage customer calls and log issues effectively.
• Coordinate maintenance requests and liaise with teams.
• Ensure timely completion of defect works.

Skills

Interpersonal Skills

Communication Skills

Administration Skills

IT Skills

Microsoft Office

Ability to Work Independently

Ability to Work Under Deadlines

Education

GCSE Maths and English - Grade 4+

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Bellway, we recognize that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference while creating a safe working environment for all colleagues. This means we are positive about making adjustments and providing flexible working; we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Yorkshire Division, located in Leeds, is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.

The Role

This role reports to the Division’s Head of Customer Care.

Principal accountabilities of the Customer Care Coordinator role include:

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements, ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, and site teams to deal with latent building defects.

Experience, Qualifications and Skills

Experience

• Experience of working as an Administrator in a fast-paced environment.
• Experience of working within the construction or house building sector is desirable.

Qualifications and Training

• GCSE Maths and English – Grade 4+ (or equivalent).

Skills and Aptitude

• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
• Ability to liaise with internal and external personnel.
• Good administration skills with the ability to coordinate numerous issues during the working day.
• Able to work to deadlines in a fast-paced environment.
• Ability to work on own initiative.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, and Outlook).
• Committed to diversity and inclusion.

The Role and Working Conditions

• Willing to be flexible in respect to day-to-day duties and hours worked.
• Ability to travel to all development sites, including the divisional office.
• This role requires occasional Saturday working from 09:00 am - 01:00 pm.

In return we can offer you:

• Competitive annual bonus.
• Contributory pension scheme.
• Access to discounts and benefits portal.
• ShareSave Scheme.
• Cycle to Work Scheme.
• Life assurance.

We reserve the right to close this vacancy if a large volume of applications are received.