Customer Care Co-ordinator

Halton Housing; Widnes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative housing provider is seeking a proactive Customer Care Co-ordinator. This role offers the chance to enhance customer experiences by managing home handovers and addressing property defects. You will work closely with stakeholders to ensure smooth operations and maintain high standards of service. With opportunities for flexible working and supported training programs, this position is ideal for someone passionate about making a positive impact in the housing sector. Join a vibrant team committed to putting customers first and be part of a growing organization in the North West.

Benefits

Flexible Working Arrangements

Electric Vehicle Salary Sacrifice Scheme

Health and Wellbeing Cash Plan

Supported Training and Development Programs

Opportunity to Buy or Sell Holidays

Qualifications

• Excellent customer service and communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage the handover of homes and provide responsive service during defect periods.
• Collect and analyse data related to complaints and KPIs.

Skills

Customer Service

Communication Skills

Data Analysis

Microsoft Office

Problem Solving

Conflict Resolution

Job description

Are you a customer-focused problem-solver seeking a varied and challenging role? Do you want to advance your career in the housing sector? We have an exciting opportunity for you!

Customer Care Co-ordinator

Location: Widnes

The Vacancy

At Halton Housing, we are looking for a proactive and enthusiastic Customer Care Co-ordinator to join our vibrant organisation.

What You’ll Do:

1. Work closely with stakeholders to manage the handover of homes and provide responsive service during defect periods.
2. Monitor and process property snags and defects, investigating issues to enhance customer experience.
3. Collect and analyse data related to complaints, KPIs, and trends.
4. Ensure documentation for new build homes and customer correspondence during defect periods is accurately captured and stored.
5. Build and maintain relationships with internal and external stakeholders and customers.

What You’ll Need:

1. Excellent customer service and communication skills.
2. Ability to work under pressure to meet targets and deadlines.
3. Supportive approach in handling difficult situations or conflicts.
4. Adherence to defined processes and procedures.
5. Proficiency in Microsoft Office applications.
6. Understanding of the housing market, relevant legislation, and the building and defect rectification process.
7. Awareness of Health and Safety Regulations.

What You’ll Get:

1. Opportunity to buy or sell holidays.
2. Electric Vehicle Salary Sacrifice Scheme.
3. Flexible and hybrid working arrangements.
4. Supported training and development programs.
5. Health and Wellbeing Cash Plan.

If you are passionate about making a positive impact and believe you are a great fit, please apply today!

The Company

We are an innovative housing provider committed to putting customers first. With over 7,000 homes across Runcorn and Widnes in Cheshire, we are expanding across the North West. Known for our innovative approach, we aim to be a landlord of choice in our communities.