Care Coordinator

Omni Care; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in home care is seeking passionate coordinators to join their team. This role goes beyond scheduling; you'll ensure clients receive the right support to live independently. With a focus on customer service excellence, you'll build strong relationships with clients and support workers. The company values teamwork and empathy, making it an ideal environment for those who thrive on helping others. Join a firm that offers ongoing training, career advancement opportunities, and celebrates staff achievements with social events and bonuses!

Benefits

Competitive Salary

Ongoing Training

Career Advancement Opportunities

Extra Leave Day on Birthday

Regular Social Events

Bonus

Qualifications

• Strong customer service skills to build relationships with clients.
• Ability to handle multiple issues and prioritize effectively.

Responsibilities

• Ensure clients receive the right support from caring individuals.
• Guide and support field support workers and complete reports.

Skills

Customer Service

Problem Solving

Teamwork

Empathy

Tools

GoldCare Scheduling Software

Job description

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Are you looking for a career where you can make a difference and support those in need? Omni-Care is a family owned business providing home care supports to people who are elderly or who have a serious medical condition. We are looking for proficient and energetic schedulers to join our team. When you come to work with us, you will be part of a company passionate about ensuring excellence in everything we do.

Our Values

At Omni-Care, we value customer service excellence, solutions focus, teamwork, and enthusiasm.

Your New Role

We are seeking motivated coordinators who love problem solving and want to develop their skills in a new environment. This role involves more than scheduling; you will ensure our clients receive the right support at the right time from caring individuals, helping them to remain living independently in their own homes.

Responsibilities

We need compassionate and caring individuals to provide excellent customer service to clients who are elderly or have disabilities by building strong relationships with clients, support workers, and funding bodies.

You will use GoldCare scheduling software to assign support workers for tasks ranging from house cleaning to high-needs personal care.

You will guide and support field support workers, complete health and wellbeing reports, incident reports, and document complaints and compliments, including conducting initial investigations.

About You

We are looking for energetic individuals committed to achieving excellent client outcomes. Enthusiasm for joining a team that understands every client deserves quality support is essential.

You should enjoy problem solving and goal achievement, with the ability to handle multiple issues and prioritize effectively.

Teamwork is vital in care coordination; sometimes you will need assistance, and at other times, you will support others. Empathy and practical skills are highly valued in this role.

What We Offer

In return for your excellent customer service skills, we offer a competitive salary, ongoing training, and opportunities for career advancement. Many staff have progressed into managerial roles, with about 30% of office staff having started in other roles at Omni-Care.

We celebrate our staff's achievements with regular social events, and you will receive an extra leave day on your birthday and a bonus!

Next Steps

If you're ready to join Omni-Care, click Apply Now to submit your CV and cover letter!

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a care coordinator?
• Do you have customer service experience?
• What's your expected annual base salary?

Omni-Care strives to maintain the quality of life, dignity, and independence of people in our community who are elderly, disabled, or have serious medical conditions.

We are committed to delivering high-quality care through trained, reliable staff and excellent customer service at all levels.

We continuously develop and refine our processes to ensure success and achievement of our goals.

We employ support workers who are compassionate, professional, well-trained, and security-checked, representative of our community.

Our Care Coordinators work with clients to understand their needs and goals, passing this information to support workers. We recognize that each client and supporter has unique requirements.

Source: this is an extract from the company’s own website.

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