Customer Care Coordinator

City & Country Group Plc; Greater Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Care Coordinator to enhance customer satisfaction across various sites. In this pivotal role, you will serve as the primary contact for customers, ensuring their needs are met with exceptional service. Your ability to manage enquiries, resolve complaints, and coordinate with internal teams will be essential. If you thrive in a fast-paced environment and possess strong communication and problem-solving skills, this opportunity is perfect for you. Join a dynamic team committed to delivering outstanding customer care and making a real difference in the customer experience.

Qualifications

• 3+ years in a customer-facing role for a developer/house builder.
• Excellent communication skills and attention to detail.

Responsibilities

• Manage customer enquiries and resolve complaints effectively.
• Ensure all issues are closed within service level agreements.

Skills

Communication Skills

Organisational Skills

Problem-Solving Skills

Attention to Detail

Education

Degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Coins

Job description

We are seeking an experienced Customer Care Coordinator for our Eastern region, covering various sites including Manningtree Park, West Mersea, and St Osyth Priory. The Customer Care Coordinator serves as the primary point of contact for customers, ensuring exceptional service and satisfaction. This role involves managing customer enquiries, resolving complaints, and coordinating with internal teams to provide timely and effective solutions. The ideal candidate will have excellent communication, organisation, and problem-solving skills to help resolve all customer issues in a timely and efficient manner. They will also possess a customer-first mindset and the ability to thrive in a fast-paced environment.

Location:

• Head Office or Manningtree Park.

Hours:

• 8.30-17.30
• Monday – Friday

Key Responsibilities:

• To create, deliver and continually improve the service provided to by the Customer Care Team, in order to achieve the Departmental and Corporate Objectives
• To handle all customer queries and complaints in a positive, professional and pro-active manner in order for them to be resolved as swiftly as possible.
• To ensure all issues are closed within service level agreements (SLA).
• To become the onsite ambassador for City and Country – Customer Care
• To continually achieve ‘Promoter’ scores on our Customer Satisfaction Surveys.

Qualifications / Skills:

• At least 3 years’ experience in a Customer facing role for a developer / house builder.
• Excellent and practical understanding of Coins, Microsoft Word, Outlook, PowerPoint, and Excel.
• Ideally, Degree qualified.
• Excellent attention to detail, presentation and accuracy.
• Excellent communication skills – oral and written and at all levels