Customer Care Coordinator

Fawkes & Reece; Dutton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK house builder is seeking a Customer Care Coordinator to ensure a smooth customer journey post-completion. You will liaise between homeowners and contractors, manage defect resolutions, and monitor service levels. Ideal candidates will have experience in the construction industry and strong knowledge of NHBC standards.

Qualifications

• Experience in customer care or a similar role in construction.
• Knowledge of defect management processes.
• Strong communication and interpersonal skills.

Responsibilities

• Act as the main liaison between homeowners and site teams.
• Log and manage customer care issues.
• Monitor and escalate issues as needed.

Skills

Experience working within the construction industry

Strong knowledge of NHBC standards

Tech-savvy

Able to work independently

Job description

Customer Care Coordinator

Location: Warrington

Role: Temp - Permanent

There is an exciting opportunity to join one of the UK's largest house builders. Fawkes & Reece are looking for a Customer Care Coordinator to join the customer care team. You will be the key point of contact for homeowners post-completion, ensuring a smooth, professional, and empathetic customer journey while coordinating defect resolution with site and contractor teams.

Required:

• Experience working within the construction industry
• Strong knowledge of NHBC standards and defect management
• Tech-savvy
• Able to work independently and manage your own schedule

Responsibilities

• Act as the main liaison between homeowners, site teams, and subcontractors
• Log, track, and manage customer care issues from report to resolution
• Monitor service levels and escalate unresolved issues as needed