Customer Care Champion - Late Shift (20hrs/wk)

Otis Elevator Co.; Leicester; On-site; GBP 17,000 - 19,000; Part time

Job summary

Otis Elevator Co. is recruiting a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role is 20 hours per week, 4pm–8pm, Monday to Friday, acting as the primary interface between internal and external customers.

You will upskill into other areas of the customer service centre as needed. On a typical day you will manage calls, dispatch work orders, update CRM records, handle alarm procedures, and manage the OtisLine email inbox, ensuring actions are completed and logs

Qualifications

• Passion for excellent customer service.
• Excellent written and verbal communication skills.
• Team-player who can work under pressure to meet commitments.

Responsibilities

• Handle inbound and outbound calls from technicians, service delivery managers and customers.
• Dispatch work orders via phone or email within defined processes and timeframes.
• Ensure all job and customer information is captured/updated in the CRM.
• Follow procedures when answering alarm calls.
• Manage OtisLine email inbox and take correct actions.
• Log Insurance Inspector reports in CRM.

Skills

Customer service

Written communication

Verbal communication

Team player

Under pressure

Education

Basic education

Tools

CRM systems

Job description

Otis Elevator Co. is recruiting a Customer Care Champion to join the Otisline Contact Centre in Leicester. The role is 20 hours per week, 4pm–8pm, Monday to Friday, acting as the primary interface between internal and external customers.

You will upskill into other areas of the customer service centre as needed. On a typical day you will manage calls, dispatch work orders, update CRM records, handle alarm procedures, and manage the OtisLine email inbox, ensuring actions are completed and logs