Night Shift Customer Service Advisor — Growth & Training

Otis Elevator Company; Leicester; Presencial; GBP 15 000 - 18 000; Tempo integral

Resumo da oferta

Otis Elevator Company is seeking a Customer Service Advisor for night shifts at the Otisline Contact Centre in Leicester. The role involves handling inbound/outbound calls, dispatching work orders, and maintaining accurate CRM records.

You will work 10-hour nights from 22:00 to 08:00 in a rotating pattern, staying organized and customer-focused. Ideal candidates are passionate about customer service, possess excellent written and oral communication skills, and can work well under pressure as

Qualificações

• Customer-focused approach with strong communication.
• Able to work night shifts and remain calm under pressure.
• Collaborative team player who can handle multiple tasks.

Responsabilidades

• Manage inbound and outbound calls from technicians, service delivery managers and customers.
• Dispatch work orders created by telephone or email within the agreed process and timeframe.
• Ensure all relevant job and customer information is captured and updated in CRM.
• Follow required procedures when answering alarm calls.
• Manage the OtisLine email inbox and take appropriate actions.
• Log inspectors' reports on CRM.

Conhecimentos

Customer service

Written & verbal communication

Team player

Handling pressure

Night shift adaptability

Ferramentas

CRM system

Descrição da oferta de emprego

Otis Elevator Company is seeking a Customer Service Advisor for night shifts at the Otisline Contact Centre in Leicester. The role involves handling inbound/outbound calls, dispatching work orders, and maintaining accurate CRM records.

You will work 10-hour nights from 22:00 to 08:00 in a rotating pattern, staying organized and customer-focused. Ideal candidates are passionate about customer service, possess excellent written and oral communication skills, and can work well under pressure as