Customer Care Centre Advisor Night Weekends Remote

School Result; Hucknall; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

34 days holiday

Company pension

Health cash plan

Life assurance

Premium health & wellbeing apps

Subsidised gym membership

Enhanced maternity/paternity

Salary-sacrifice (Electric Cars, Cycle

Long-service awards

Employee Assistance Programme

Job summary

TK Elevator UK Ltd is seeking a Customer Care Centre Advisor for weekend night shifts. The role is remote after initial weekday training at Hucknall, England, with a 28.5-hour week. It targets career starters (0–2 years) and requires GCSEs in Maths and English.

The role focuses on handling customer enquiries by phone and email, coordinating service activities, and maintaining accurate records to support engineers and operations. Training is provided locally.

Qualifications

• GCSE qualifications in Mathematics and English.
• Experience in administration, customer service, service coordination, or similar roles.
• Strong proficiency in Microsoft Office, especially Excel.
• Experience working with databases and internal computer systems.
• Excellent written and verbal communication skills.
• Good customer service and relationship-building abilities.
• Strong attention to detail, analytical thinking and problem-solving.
• Ability to follow established processes and procedures accurately.

Responsibilities

• Respond to customer enquiries by phone and email in a professional and timely manner.
• Coordinate service activities and record them in internal systems.
• Provide administrative assistance to engineers and operational teams.
• Update customer details, service records and contract information.
• Process purchase orders and invoices.
• Prepare customer communications, including service updates and reports.
• Monitor shared email inboxes and respond to inquiries.
• Collaborate with colleagues to support service delivery.
• Contribute to continuous improvement and customer satisfaction.

Skills

Customer service

Administration

Service coordination

Microsoft Office

Excel

Communication

Time management

Attention to detail

Problem solving

Teamwork

Organisational skills

Education

GCSE Maths

GCSE English

Tools

Microsoft Project

Job description

TK Elevator UK Ltd is inviting applications for itsCustomer Care Centre Advisor – Night Weekends (Remote) position based in Hucknall, England, United Kingdom. This permanent, part-time opportunity is suited to candidates with customer service or administrative experience who can work overnight during weekends.

The role involves responding to customer enquiries, coordinating service activities, maintaining accurate records, and supporting engineers and operational teams. Although the position is advertised as remote, successful applicants must attend initial weekday training at the company's offices.

The employer lists the position at career-starter level, with an experience classification of 0–2 years. Applicants should review the requirements carefully and confirm that they can meet the working schedule before applying.

Job Overview

Work Arrangement: Remote, with initial weekday training at the company's offices

Employment Type: Permanent, part-time

Working Schedule: Friday to Sunday, 8:00 p.m. to 6:00 a.m.

Advertised Weekly Hours: 28.5 hours per week

Experience Level: Career starters (0–2 years)

Job Family: Customer Services

Industry: Engineering and urban mobility

Salary: Competitive salary paid monthly; the exact amount is not stated

Application Deadline: No fixed closing date is specified. The employer says applications are welcome while the vacancy remains listed on its careers page.

About TK Elevator UK

TK Elevator provides products and services related to vertical transportation, including elevators, escalators, and associated servicing and maintenance. Its operations support the movement of people in buildings and urban environments.

For this vacancy, the company is seeking an organised and customer-focused team member who can help coordinate service activities and maintain accurate administrative records. The successful candidate will work with customers, engineers, colleagues, and operational teams to support efficient service delivery.

Job Responsibilities

The Customer Care Centre Advisor will handle customer communications and provide administrative support for the company's service operations.

Key responsibilities include:

Responding to customer enquiries by telephone and email in a professional and timely manner.

Handling service requests and helping customers obtain relevant information.

Coordinating service activities and recording them in the company's internal systems.

Providing administrative assistance to engineers and operational teams.

Updating customer details, service records, and contract information.

Maintaining documentation, reports, and records with a strong focus on accuracy and compliance.

Raising and processing purchase orders and invoices.

Preparing customer communications, including service updates and reports.

Monitoring shared email inboxes and responding to incoming enquiries.

Collaborating with colleagues across the business to support service delivery.

Contributing to continuous improvement activities and helping maintain customer satisfaction.

The role requires someone who can manage several tasks at once while maintaining accuracy, professionalism, and a high standard of customer service.

Eligibility Requirements

Applicants should demonstrate the administrative, communication, and organisational skills needed to support a customer-facing service team.

Candidates are expected to have:

GCSE qualifications, or equivalent, in Mathematics and English.

Previous experience in administration, customer service, service coordination, or a similar position.

Strong proficiency in Microsoft Office, particularly Excel.

Experience working with databases and internal computer systems.

Excellent written and verbal communication skills.

Good customer service skills and the ability to build positive relationships.

Strong attention to detail, analytical thinking, and problem-solving abilities.

The ability to follow established processes and procedures accurately.

Good organisational skills and experience managing documents and records.

Effective time management and the ability to prioritise workloads.

The ability to handle multiple responsibilities without compromising accuracy or quality.

A positive, proactive, reliable, and professional approach to work.

Flexibility, self-motivation, and the ability to work effectively as part of a team.

Confidence communicating with different stakeholders.

Desirable Qualifications and Experience

The following would be advantageous:

Advanced Excel skills.

Experience with project-management or scheduling software, such as Microsoft Project.

Experience in a service department, operations team, contact centre, or engineering-support environment.

The employer does not state that every desirable skill is mandatory. Applicants should focus on demonstrating how their previous experience matches the essential requirements.

Working Hours and Remote Arrangements

This vacancy is designed around weekend night shifts.

The advertised schedule is:

Friday: 8:00 p.m. to 6:00 a.m.

Saturday: 8:00 p.m. to 6:00 a.m.

Sunday: 8:00 p.m. to 6:00 a.m.

The employer lists the role as 28.5 hours per week. Because the stated shift windows and weekly-hour figure may reflect the employer's treatment of breaks or paid working time, applicants should confirm the precise shift arrangement during recruitment.

The position is described as fully remote after the initial weekday training at the Hucknall office. Candidates should consider whether they can attend that training before submitting an application.

The advertisement does not explicitly confirm whether applicants based outside the UK can be considered. Anyone who would need UK work permission or relocation should clarify eligibility directly with the employer rather than assuming that the remote arrangement allows applications from anywhere in the world.

Salary and Employee Benefits

TK Elevator describes the salary as competitive and confirms that payment is made monthly. However, the exact salary or hourly rate is not published in the vacancy details.

The advertised employee benefits include:

34 days of annual holiday, inclusive of bank holidays.

A company pension scheme.

A health cash plan that allows eligible claims towards certain healthcare costs, including dental, optical, physiotherapy, and chiropody services.

Life assurance equivalent to four times annual salary.

Free access to premium health and wellbeing applications.

Subsidised gym membership.

Enhanced maternity and paternity provision.

Salary-sacrifice benefits, including Electric Cars and Cycle2Work.

A long-service award scheme with holiday benefits.

An Employee Assistance Programme.

Applicants should review the employment offer for the full terms, conditions, and eligibility rules applicable to each benefit.

Important Information for Applicants

This vacancy is advertised as a remote, permanent, part-time role, but initial weekday office training is required. The exact salary is not disclosed, and the listing does not confirm visa sponsorship or eligibility for applicants who need UK work authorisation.

Candidates should use the official employer application page to verify the latest vacancy status and clarify any questions about salary, training arrangements, working hours, or work-permission requirements.