Customer Care Assistant (New Homes)

Find Your Flex; Peterborough; Hybrid; GBP 29,000; Part time

Job summary

A leading housing organisation seeks a part-time New Homes Assistant to manage customer care journeys. The successful candidate will ensure smooth transitions for buyers, conducting inspections and managing communications with all stakeholders. This role offers meaningful engagement in addressing housing needs.

Benefits

28 days holiday plus bank holidays (pro rata)

Extra day for birthday celebration

Access to online GP

Gym discounts

Dedicated volunteer day

Defined Contribution and Defined Benefit pension schemes

Life assurance at three times your salary

Qualifications

• Excellent administrative skills required.
• Experience in maintaining accurate data within database systems essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage customer completions and conduct home demonstrations.
• Carry out monthly void inspections to ensure properties are optimal.
• Coordinate access for developers for defect repairs.

Skills

Organisational skills

Verbal communication

Written communication

Problem-solving

Customer-focused

Tools

Microsoft Office

Database systems

Job description

A place to create moments that matter

Location: Peterborough, Hybrid with regular travel to Accent new build sites as required
Salary: £28,884 per annum, pro rata

Permanent, part time, 21 hours per week between 8am-6pm Monday – Friday.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Buying a home is an exciting milestone in our customers lives. As a New Homes Assistant, you’ll play a vital role in the new build customer care journey. This includes managing customer completions and providing thorough home demonstrations to our shared ownership customers. You’ll also conduct void inspections on shared ownership properties and assist the New Build Aftercare Manager during customer care inspections.

In addition, you’ll carry out monthly void inspections to ensure properties are in optimal condition prior to completion. You’ll coordinate access for developers to carry out necessary defect repairs. Collaborating closely with both the sales and aftercare teams, you’ll help ensure a seamless and positive experience for customers as they transition into their new homes. We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here, and we want driven, creative individuals to join us on this exciting journey.

Salary

The spot salary for the Customer Care Assistant (New Homes) post is £28,884 per annum, pro rata for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

We’re seeking a highly organised and detail-oriented individual with excellent administrative skills and the proven ability to manage multiple tasks in a fast-paced environment. Strong written and verbal communication skills are essential, along with the ability to build and maintain positive relationships with both internal and external stakeholders. Proficiency in Microsoft Office applications - particularly Word, Excel, and Outlook - is required, as is experience in maintaining accurate data within database systems. The ideal candidate will be proactive, customer-focused, and committed to meeting team targets. A self-starter who can work independently as well as collaboratively, they will also bring strong problem-solving abilities, with a talent for identifying issues, probing for information, and developing effective solutions.

Interviews

1st stage interview will take place on 26th and 27th June via Teams.

2nd stage interviews will take place on 2nd and 3rd July at our Peterborough office. We’re keen to get to know you better and you’ll ben sent a Customer Service Questionnaire in advance.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email us directly.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following roles: Customer Service Representative, Customer Support Assistant, Housing Administrator, Property Services Assistant, New Build Coordinator, Customer Relations Assistant, Property Management Assistant, Customer Experience Coordinator, Housing Support Officer, Customer Care Advisor, etc.

REF-222 160