Customer Care Advisor (Complaints) – Impactful Service Role

plymouthcommunityhomes; Plymouth; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Benefits dieser Stelle

Excellent pension

Onsite gym

Volunteer days

Annual leave 25–30 days

Employee assistance programme

Flu vaccination

Cycle to Work

Dress down Fridays

Zusammenfassung

Plymouth Community Homes is seeking a Customer Care Advisor to join our Customer Experience Team at Plumer House in Plymouth. You will be the first point of contact for customers, guiding them through the complaints process with empathy and professionalism.

You will record feedback in our systems, provide updates and work with the team on administrative tasks to improve services for residents. Hours are 08:00–17:00, Monday to Friday, with a focus on delivering excellent customer experience.

Qualifikationen

• Has a passion for delivering excellent customer service.
• Is a confident communicator with strong listening skills.
• Can handle sensitive situations with professionalism and discretion.
• Works well both independently and as part of a team.
• Is organised, accurate and able to manage competing priorities.
• Is comfortable using IT systems and learning new technology.

Aufgaben

• Supporting customers throughout the complaints process.
• Providing information, advice and updates in a professional and empathetic way.
• Accurately recording customer feedback and case information.
• Maintaining clear and up-to-date records using a range of systems.
• Supporting the wider Customer Experience Team with administrative tasks.
• Helping us learn from feedback and improve our services.

Kenntnisse

Excellent customer service

Strong communication skills

Discretion with sensitive situations

Teamwork and independence

Organised and able to manage priorit

IT systems proficiency

Tools

CRM systems

Jobbeschreibung

Plymouth Community Homes is seeking a Customer Care Advisor to join our Customer Experience Team at Plumer House in Plymouth. You will be the first point of contact for customers, guiding them through the complaints process with empathy and professionalism.

You will record feedback in our systems, provide updates and work with the team on administrative tasks to improve services for residents. Hours are 08:00–17:00, Monday to Friday, with a focus on delivering excellent customer experience.