Customer Care Advisor - Water & Utilities

Lanes Group; East Midlands, Hilcote; Presencial; GBP 27.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension Plans

Training & Development

Descripción de la vacante

Lanes Group is recruiting a Customer Service Coordinator for our Derby/Spondon site. You will handle customer enquiries via telephone, email and messaging, investigate issues, and keep customers informed with accurate updates as the case progresses.

The role requires strong communication, problem‑solving and organisational skills, plus experience with Microsoft Office and CRM systems. This is a 12 Month FTC with hours 7:30am to 4pm, Monday to Friday, offering a supportive team and opportunities

Formación

• Excellent customer service, communication, and problem-solving skills.
• Ability to investigate and resolve customer enquiries and complaints.
• Strong organisational skills with the ability to multitask.
• Experience with Microsoft Office and CRM systems.

Responsabilidades

• Respond to customer enquiries via telephone, email & whatsapp.
• Investigate complaints and claims fairly and professionally.
• Keep customers informed throughout the resolution process.
• Update customer records and maintain accurate case notes.
• Coordinate with field teams, contractors, and operational departments.
• Meet performance targets such as response times, resolution rates, and customer satisfaction scores.

Conocimientos

Customer service

Communication

Problem solving

Organisational skills

Microsoft Office

CRM systems

Herramientas

CRM software

Descripción del empleo

Lanes Group is recruiting a Customer Service Coordinator for our Derby/Spondon site. You will handle customer enquiries via telephone, email and messaging, investigate issues, and keep customers informed with accurate updates as the case progresses.

The role requires strong communication, problem‑solving and organisational skills, plus experience with Microsoft Office and CRM systems. This is a 12 Month FTC with hours 7:30am to 4pm, Monday to Friday, offering a supportive team and opportunities