Customer Care Advisor

TN United Kingdom; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in bridalwear is seeking a dedicated customer care team member to provide exceptional service to brides. In this role, you will be the first point of contact for inquiries via phone, email, and social media. With a focus on delivering personalized responses, you'll manage multiple social media accounts and assist customers throughout their journey. Offering flexible working hours and ongoing support, this position is ideal for someone passionate about customer service and eager to join a dynamic team.

Benefits

Training and ongoing support

Flexible working hours

Team environment

Qualifications

• Desire to deliver exceptional service to every inquiry.
• Good understanding of social media platforms.

Responsibilities

• Answering phone calls, emails, and social responses to brides.
• Managing multiple social media accounts simultaneously.
• Processing returns and refunds according to procedures.

Skills

Exceptional customer service

Social media understanding

Excellent communication skills

Job description

Social network you want to login/join with:

About WED2B

WED2B is the market leader in designing and selling high-quality, competitively priced designer bridalwear.

We pride ourselves on providing a market-leading level of service to our customers. As part of our customer care team, you will play a key role in delivering exceptional service to our brides, acting as their first point of contact via phone, email, or social media.

About the Role

1. Answering phone calls, emails, live chats, and social responses to brides, ensuring all queries are responded to within specified timescales.
2. Managing multiple social media accounts simultaneously and using internal databases to retrieve product or store information to accurately assist customers.
3. Understanding our customers' in-store and online journey to provide personalized and detailed responses.
4. Processing returns and refunds according to established procedures.

Skills Needed

1. A desire to deliver exceptional service to every inquiry.
2. Good understanding of social media platforms including Facebook, Instagram, TikTok, Pinterest, and Twitter.
3. Excellent communication skills, both written and spoken.

What We Offer

1. Training and ongoing support to help you succeed in this role.
2. Flexible working hours.
3. The opportunity to be part of a great team.

Interested? Apply Today!

Job Type: Permanent

Salary: £11.44 per hour

Hours of Work: 32 hours per week, including weekends and weekdays availability.