Customer Care Administrator (Fixed-Term, Flexible)

Allscreens Nationwide Ltd; West Malling; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

Orbit is seeking a Customer Care Administrator on a 12-month Fixed Term Contract to provide essential administrative support for the Customer Care Team. The role focuses on logging defects, coordinating contractor visits, maintaining records, and ensuring timely communication with customers and contractors.

The ideal candidate will have strong IT skills, excellent numeracy, and the ability to deliver professional, empathetic service within timescales.

Qualifications

• Good typing speed with high accuracy.
• Excellent literacy and numeracy skills.
• Ability to interpret data and provide summaries.
• Strong communication and interpersonal abilities.
• Proficient IT skills including Excel and Teams.

Responsibilities

• Log, coordinate and track post-handover defects and appointments.
• Maintain customer and defect records and update systems.
• Communicate with customers, contractors and site teams empathetically.
• Support escalation of complex issues to senior team members.

Skills

Typing speed

Literacy & numeracy

Data interpretation

Communication

Interpersonal skills

Excel

Tools

CRM system (D365)

Excel

Microsoft Teams

Job description

Orbit is seeking a Customer Care Administrator on a 12-month Fixed Term Contract to provide essential administrative support for the Customer Care Team. The role focuses on logging defects, coordinating contractor visits, maintaining records, and ensuring timely communication with customers and contractors.

The ideal candidate will have strong IT skills, excellent numeracy, and the ability to deliver professional, empathetic service within timescales.