Customer Care Administrator - Fixed Term Contract

Allscreens Nationwide Ltd; West Malling; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

Orbit is seeking a Customer Care Administrator on a 12-month Fixed Term Contract to provide essential administrative support for the Customer Care Team. The role focuses on logging defects, coordinating contractor visits, maintaining records, and ensuring timely communication with customers and contractors.

The ideal candidate will have strong IT skills, excellent numeracy, and the ability to deliver professional, empathetic service within timescales.

Qualifications

• Good typing speed with high accuracy.
• Excellent literacy and numeracy skills.
• Ability to interpret data and provide summaries.
• Strong communication and interpersonal abilities.
• Proficient IT skills including Excel and Teams.

Responsibilities

• Log, coordinate and track post-handover defects and appointments.
• Maintain customer and defect records and update systems.
• Communicate with customers, contractors and site teams empathetically.
• Support escalation of complex issues to senior team members.

Skills

Typing speed

Literacy & numeracy

Data interpretation

Communication

Interpersonal skills

Excel

Tools

CRM system (D365)

Excel

Microsoft Teams

Job description

Customer Care Administrator - Fixed Term Contract

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.Work for Orbit. Believe in people.The roleThe Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period.This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.This is a 12 Month Fixed Term Contract OpportunityWhat you'll achieveThe role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments. The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.Act as a first point of contact for customers reporting defects via telephone, email and internal systems respond to customer enquiries in a timely, professional and empathetic mannerEscalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriateMonitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recordedLiaise with contractors and suppliers to arrange inspections and remedial worksCoordinate customer appointments and access arrangements, working closely with site teams where requiredMonitor contractor attendance, progress and completion updates, ensuring systems are kept currentWhat you’ll bringEssential skillsHigh level of computer literacy including speed and accuracy of typingExcellent literacy and numeracy skillsAbility to interpret data and produce summary reportsExcellent team working and communication skillsCompetent IT skills especially in Excel and TeamsExcellent interpersonal skills and ability to develop constructive, positive relationshipsDesirable skillsUse of CRM system/use of D365Experience in a New Build/Developer environmentWhy Orbit?Choosing us means being rewarded in every sense.Here’s what you can enjoy with us.A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.A purpose to feel proud ofWe’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.What brings us together is a passionate belief in progress and people.We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.