Customer Care Administrator - Facilities Management

Sewell Group; Hull and East Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days holiday (plus bank Holidays)

Auto Enrolment pension

Staff discounts

Bike 2 Work Scheme

Technology Scheme

Paid Parental Leave and Sickness Abs

Competitive pay

Job summary

Sewell Group is seeking a Customer Care Administrator to join the Customer Care Team at the Sewell Facilities Management division. You will coordinate reactive and planned maintenance tasks in our CAFM system and ensure customers receive timely, clear updates.

The role covers diverse contracts across health, education and commercial facilities in Yorkshire, Lincolnshire and the Northeast. You will provide general administrative support, maintain accurate records, and help with asset management,

Qualifications

• Experience in a customer service role is essential.
• Experience in an administrative environment is essential.
• Excellent telephone manner and professional attitude are required.
• Strong organisational and communication skills are essential.

Responsibilities

• Answer incoming customer calls to the Customer Care Team.
• Log new tasks and service requests in the CAFM system.
• Provide regular updates to clients and the FM team.
• Coordinate reactive and planned works with clients and subcontractors.
• Ensure documentation is uploaded to CAFM and invoice-ready tasks.
• Provide diary management and administrative support to the Maintenance Team.
• Support holiday/absence cover and rota management.

Skills

Customer service

Administrative experience

Telephone manner

Organisational skills

Communication skills

Team player

Flexible attitude

Microsoft Office

Tools

Microsoft Office

Job description

Sewell Group is seeking a Customer Care Administrator to join the Customer Care Team at the Sewell Facilities Management division. You will coordinate reactive and planned maintenance tasks in our CAFM system and ensure customers receive timely, clear updates.

The role covers diverse contracts across health, education and commercial facilities in Yorkshire, Lincolnshire and the Northeast. You will provide general administrative support, maintain accurate records, and help with asset management,