Customer Care & Admin Specialist | Hybrid & Growth

Zenith Group; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Birthday off

Critical Illness Cover

Health Cash Plans

Tech Scheme

Cycle to Work Scheme

Season Ticket Loans

Job summary

Zenith Group is seeking a Customer Services Administrator to support customers through their vehicle contracts with empathy, clear communication and precise note‑taking. You will handle queries, provide accurate information first time and collaborate with internal teams to deliver high‑quality service in a regulated FCA environment.

With structured onboarding and ongoing training, you will develop within a supportive culture that values integrity, accountability and continuous improvement while

Qualifications

• Attention to detail essential in a regulated environment.
• Clear communication to explain rules, contracts and processes simply.
• Experience following processes, frameworks or guidelines.

Responsibilities

• Provide timely and accurate responses to customer queries.
• Deliver clear, concise information for correct solutions first time.
• Maintain positive relationships with internal teams and stakeholders.

Skills

Attention to detail

Clear communication

Process adherence

Empathy for diverse customers

High-quality service

Written communication

Calm, solutions-focused

Job description

Zenith Group is seeking a Customer Services Administrator to support customers through their vehicle contracts with empathy, clear communication and precise note‑taking. You will handle queries, provide accurate information first time and collaborate with internal teams to deliver high‑quality service in a regulated FCA environment.

With structured onboarding and ongoing training, you will develop within a supportive culture that values integrity, accountability and continuous improvement while